1About this policy
This policy applies when you pay an advance (also called a booking or token amount) to reserve a car with Baba Luxury Car (“Baba Luxury Cars”, “we”, “us”), B-2, Emaya Mall, Paschim Vihar, New Delhi 110063, whether you book at the showroom, on a call or on WhatsApp.
It sits alongside our Terms and conditions and the receipt you get for your advance.
2Your advance
- Your advance reserves the car for you. We mark it Reserved and stop offering it to other buyers.
- The advance counts towards the price of the car.
- From the day you pay the advance, you have 45 days to pay the balance and take delivery of the car. The 45 days are counted from the date on your advance receipt.
3Cancelling after 45 days
If 45 days have passed since you paid the advance, you have not taken delivery of the car, and you then cancel the booking, we refund 50% of the advance. The other 50% is kept, because the car was held for you, off sale, through that time.
For example: you pay an advance of ₹2,00,000 and cancel 60 days later, without having taken delivery. We refund ₹1,00,000.
4How to cancel
Tell us you want to cancel on WhatsApp or by calling +91 97737 37310, or at the showroom. The day you tell us is the day the booking is cancelled, and that is the day we count to. A message on WhatsApp is best, as it keeps a record of the date for both of us.
5Your rights
Nothing in this policy limits your rights as a consumer under the Consumer Protection Act, 2019.
This policy is governed by the laws of India. If you have a complaint, please tell us first and we will try to resolve it. Any dispute that cannot be resolved between us is subject to the exclusive jurisdiction of the courts at New Delhi, without affecting your right to approach a consumer commission.
6Changes to this policy
We may update this policy from time to time. The version on the site on the day you pay your advance is the one that applies to your booking.
7Our other policies
8Contact us
Sales and WhatsApp: +91 97737 37310. Customer support: +91 85108 30242
Baba Luxury Car, B-2, Emaya Mall, Paschim Vihar, New Delhi 110063. Monday to Sunday, 11 am to 8 pm.