1Who we are
Baba Luxury Car (“Baba Luxury Cars”, “we”, “us”) buys and sells pre-owned luxury cars from our showroom at B-2, Emaya Mall, Paschim Vihar, New Delhi 110063, and across India. This policy explains how we handle personal data on babaluxurycar.com and when you contact us through it.
We decide why and how your personal data is processed, so under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”) we are its Data Fiduciary. We also follow the Information Technology Act, 2000 and the rules made under it.
2What we collect
What you tell us
You can browse the site without telling us who you are. When you send an enquiry, book a call, ask us to find a car or to value yours, we collect what you enter in the form:
- Your contact details: your name and phone number, and an email address if you give one.
- Your enquiry: the car you are asking about, your message, and the page you sent it from.
- A one-to-one call: how and when you would like us to call, your budget if you share it, and what the car will be for.
- A car you want to sell or exchange: its make, model, year, kilometres driven, city, registration number, number of owners, service and insurance history, and whether you want to exchange it.
- A concierge brief: the car you want us to find, its specification, your budget and timing, and any work you would like done to it.
If you then buy or sell a car with us, we collect what the sale and the transfer of registration need, such as identity and address proof, PAN, the RC and insurance papers. That happens at the showroom or as we agree with you, not on this site.
What is collected automatically
Like every website, ours is served by a hosting provider that records technical information in its logs, such as your IP address, browser and the time of your visit, to keep the site secure and working. We do not use it to identify you.
We also count, without cookies, how the site is used: each page seen, each car looked at, and each tap to call, WhatsApp, get directions or shortlist a car. With each count we keep only the page, the car, the kind of device (phone, tablet or computer), the name of the site you came from (such as google.com) and the town or city our hosting provider associates with your connection. We do not keep your IP address or anything else that identifies you, and the counts cannot be traced back to you. They tell us which cars interest people, so we can serve them better.
Google Analytics, if we turn it on, is used only if you allow it. See Cookies and storage.
3How we use it
- To answer your enquiry and call or message you back, by phone or WhatsApp, as you asked.
- To arrange a viewing, a test drive, a one-to-one call or an appraisal of your car.
- To find the car you asked our concierge for, and to arrange any work on it you asked for.
- To prepare and complete a purchase, sale or exchange, including the transfer of registration.
- To keep the site secure and to prevent fraud and misuse.
- To meet our obligations under the law, such as keeping records of sales.
We do not sell your personal data, and we do not send you marketing messages unless you have asked us to.
4Your consent
When you send us a form, you agree to our using the details in it for the purpose you sent it for, as described in this policy. Where you give us your details for a purpose of your own, such as a call back, the DPDP Act also allows us to use them for that purpose.
You can withdraw your consent at any time by telling us (see Contact us). We will then stop using your data, except where the law requires us to keep it. Withdrawing consent does not affect what we did before.
6How long we keep it
We keep an enquiry for as long as we need it to answer you and follow it up. When it is no longer needed, or when you withdraw your consent, we delete it, unless the law requires us to keep it longer; records of a sale, for example, are kept for as long as tax and motor vehicle laws require.
7Keeping it safe
The site is served only over an encrypted connection (HTTPS). Enquiries are stored in a database that only our team can read, behind a sign-in. We limit who on our team can see personal data to those who need it.
No system is perfectly secure. If a breach of personal data ever affected you, we would tell you and the Data Protection Board of India as the law requires.
8Your rights
Under the DPDP Act you have the right to:
- Know what personal data of yours we hold and how we use it, and with whom we have shared it.
- Correct it if it is wrong, complete it, or update it.
- Have it erased when it is no longer needed, unless the law requires us to keep it.
- Withdraw your consent at any time.
- Nominate someone to exercise these rights for you if you die or are unable to.
- Have a grievance heard: tell us first (see Contact us), and we will respond as soon as we can, within the time the law sets. If you are not satisfied, you may complain to the Data Protection Board of India.
10Other sites and apps
Our site links to WhatsApp, Instagram, YouTube and Google Maps. When you follow a link, that service’s own privacy policy applies, not this one.
11Children
Our site and services are meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, please tell us and we will delete them.
12Changes to this policy
We may update this policy when the law, our services or the way we work changes. The date at the top shows when it last changed. If a change affects how we use data you have already given us, we will tell you.
13Contact us
For any question about your data, to use any of your rights, or to raise a grievance, contact us. Please tell us the name and phone number you used, so we can find your enquiry.
Customer support: +91 85108 30242
WhatsApp: +91 85108 30242
By post or in person: Baba Luxury Car, B-2, Emaya Mall, Paschim Vihar, New Delhi 110063. Monday to Sunday, 11 am to 8 pm.